home » online account portal
Online Account Portal
The Online Account Portal provides clients full access to manage all billing aspects of their account, as well as access to submit support tickets, schedule data center access, and view all services.Online Account Users
Each authorized user in your company will receive a unique user ID and password to access the Online Account Portal. Once logged in users will have access to various actions based on their permission level. Below is a list of actions and views available from within the Online Account Portal along with the users who will have access to these features.Dashboard
Dashboard is the initial landing page upon logging in to the Online Account Portal; providing any notices published by Datacenter101, as well as a quick support summary for all users. Primary, Admin, and Billing contacts will also notice an Account Summary providing details about active services and listing any outstanding invoices on your account.
Note: At the top of each page is a quick reference to your support history, services, and any outstanding invoices on your account.
Client Profile
The client profile comprises three separate sub-sections, View Profile, Payment Methods, and Change Password. All Online Account Portal users will have access to view the profile and change the password for their own account login, however the Tech contact will not have access to view/change the payment methods on file for your account.
Billing & Services
Here you will be able to view outstanding invoices and services related to those invoices as well as view any credits or open orders on your account, additionally we will send email and postal mail invoices each month for your services. The Primary, Admin, and Billing contacts all have access to this section of the Online Account Portal.
Reports
Reports are available for tracking customer event logs, account notifications, and invoicing updates.
Support
This system is a key component of the Online Account Portal and is in place to facilitate the communication process in the event you require service, have billing questions, need to access the Data Center, or simply have general questions. Primary and Admin contacts will have access to view/edit support tickets submitted by all company contacts, however Tech and Billing contacts will only have access to view/edit tickets they have submitted. Users will also have access to their previously submitted tickets for reference in addition to submitting new support tickets. Each user will have access to this feature 24/7/365.